FREE SHIPPING ON ORDERS OVER $75 in the u.s.
800-373-2309

Shipping & Return Policy

Shipping Policy

Free Shipping
We offer free shipping on orders over $100 in the contiguous USA. The Free shipping method will be at our discretion and will be either USPS or UPS. Please see shipping times for the two methods below.

Domestic Shipping
Fast Shipping – 99.5% of our orders ship the same day they are ordered
(Monday – Friday – Ordered placed before 3pm PST)

  • Overnight: Arrives within 1 business day.
  • Second Day Air: Arrives within 2 business day. PST
  • UPS Ground & USPS Priority Mail: See Maps Below:

Return Policy

In the unlikely event that a product needs to be returned, we have a simple and easy return policy. First, please e-mail us at CustomerService@TensUnitDepot.com or call 1-800-373-2309 prior to returning any items so that we can issue you an RMA number (Return Merchandise Authorization). All returned merchandise must be in original factory condition and include all original packaging materials, inserts, and manuals.
No returns will be accepted after 30 days. All returns must be received within 30 days from the original purchase date.
For product returns or exchanges the customer is always responsible for return shipping costs.

Return for Credit: Receive a 100% credit of the total sale price of the item. If any of accessory items are missing or have been used upon the return for credit, you will be charged a fee of the retail prices of the missing or un-resell able products. For hygiene purposes, used electrodes should not be returned. There is a $5 fee for replacement of used electrodes and each missing accessory on all returns for credit or exchange when electrodes or accessories were used from a TENs unit kit and not bought as a separate accessory. If the electrodes were bought separately, the original fee of the retail pricing for those products will apply.
There is also a 5% restocking fee off the total sale of purchase when the order is over $250. This is to cover extra handling and credit card charges occurred by our company. Orders cannot be returned/refunded if missing the main TENS unit from a kit.

Replacement: We offer replacements of any defective or non-operational item purchased. Each purchase includes a 6 month manufacturer’s warranty.

How will the customer receive their refund?
The customer will receive a credit to their credit card of the original purchase.

How long until the customer receives their refund?
The customer will receive their refund within 24 to 48 hours after we have received the returned product/order.